If you are having trouble completing your order we are happy to help. You can contact us on (07) 4911 4074 or gday@thebower.au

If your order hasn't yet left the warehouse we can change it. Please get in touch with us as soon as possible via phone (07) 4911 4074 or gday@thebower.au

If your order is already on the way, you will have to go through the returns process.

No. The great news is that we have free delivery over $200 (excluding Oversized Items which include large, bulky or heavy items). Freight for oversized items are quoted separately after checkout.

Due to freight being charged on both m3 and weight, freight for oversized items are quoted separately after check out. Shipping will be listed as Oversized - quoted after checkout.

You can always contact us on chat, email or over the phone to check the freight price before purchasing.

We want to make sure you have a positive shopping experience with The Bower and we are happy to help every step of the way.

We can offer a return or exchange if you get in touch with us within 14 days of receiving your package.

We cannot exchange bulky furniture items.

All return shipping to and from the closest warehouse will be covered by the customer. If the item is returned unsealed or damaged in any way, the exchange cannot be completed.

We do not accept returns of any clearance or sale items.

If your item has arrived faulty, please get in touch within 14 days of arrival and we will advise you of the returns and refund procedure.